![]() Where’s the compensation for that? Stranded, it is the word I would use here. I had travel insurance and I flew southwest and could have canceled my flight until ten minutes before boarding. “Not just for a vacation in the middle of the pandemic. “I was willing to take the risk of quarantining Mexico for this show,” Maillard says, noting she will likely leave after the weekend. Maureen Maillard, another ticket holder who came to Cancun a few hours before the cancellation and originally planned to stay for two weeks, says she was frustrated that news often came through unconfirmed leaks in Facebook groups instead of directly through the band or the promoter. Had I known the show was not taking place, I would have been taken to another tropical country. “I came here for Dead & Company Cancun was not the first choice. Other concert-goers helped pay for her ticket package as she shared her story. “I had been hearing about Playing in the Sand for years this was a bucket list for me, ”says Behr. They all remarked that they would not have come if they knew the show had been canceled. Several Deadheads in Cancun have told Rolling stones they will probably stay a few days or the full duration they would have before in Mexico. ![]() Some ticket holders went to the concert’s Facebook groups and praised the organizers for their decision, while others describe it as the absolute minimum for those they brought to Mexico for a show that did not take place. Fordin declined to comment on why the show was not canceled until Thursday. That deal covers the show and overnight package, but not the plane ticket, which concert-goers bought separately. ![]() Ticket holders will be refunded for the show, and Jonathan Fordin, an executive at CID, says Rolling stones that all participants who flew to Cancun prior to the cancellation of the show will receive a full refund and their stay in Cancun will be paid. They also recommended that concert-goers not leave the resort for the event after arriving to avoid being exposed to the virus. for several days and would have had to quarantine in a free room provided by the resort.) The band and CID reversed the refund policy last week, allowing fans to get a refund upon request. (Participants testing positive for the virus could not return to the U.S. Still ticket holders who talked to Rolling stones cited several disturbing factors in attendance, including the greater likelihood of aircraft being canceled and the possibility of being quarantined in Mexico if they caught the virus at the event. To get back to the US, they needed another test within two days of their departure. The event had strict Covid protocols in place where participants had to show proof of vaccination along with a negative Covid test taken within 48 hours of their check-in when they arrived. Prior to Kreutzmann and Mayer’s announcements, Deadheads, who purchased their tickets last spring, had been pushing the band and CID for weeks to change a strict no-refund policy and offer a refund or postpone the show, noting the increasing prevalence of the Omicron variant. The rise in cases presented several challenges for the band as they seemed to keep the show going. “Dead & Company and CID Presents tried everything possible to bring normalcy and deliver a great experience and great music, but with each passing day it became more and more clear that cancellation is the right thing to do for the fans and for our crew,” the band said in a statement. “It is with very heavy hearts that we have to cancel both Dead & Company Playing in the Sand 2022 event weekends due to additional COVID-19 incidents among several artists and staff,” the email said. pointed Rolling stones to an email that the band and organizers sent to ticket holders, highlighting increasing covid cases among the working crew. They planned to continue despite John Mayer retiring on Wednesday due to a positive test, as well as Grateful Dead’s founding drummer Bill Kreutzmann’s announcement that he could not play due to a heart condition.Ī rep for Dead & Co. I’m confused why they let thousands of people fly in, so then eventually to call.”ĭead & Company and CID both canceled weekends in their resort series on Thursday – a day before the event was due to start – in light of rising covid cases among staff. I’m not surprised they canceled, just that they did it so late. The show should have been canceled days ago. I do not know the right way to do this during a pandemic, but it was not this, ”says Behr.
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